Terms and conditions
These terms apply to cleaning work booked with Phoenix Housekeeping.
Quotes
Quotes are based on the information and photos you give us. If the job turns out to be significantly different once we arrive, we'll talk with you before doing extra work and confirm any change in price.
Bookings and access
Booked times are confirmed with you in writing or by phone. You'll need to arrange safe access to the property, including keys, codes or someone to let us in. If we can't get access at the agreed time, the booking may need to be rescheduled.
Cancellations
Please give us [NOTICE PERIOD] notice if you need to cancel or reschedule a booking.
Payment
[PAYMENT TERMS]
Pets and valuables
Please secure pets before we arrive, and put away cash, jewellery and other valuables. Let us know about anything fragile or sentimental so we can work around it carefully.
Damage
Accidents are rare, but if something is damaged during a clean we'll tell you as soon as we notice it. Please report any concern to us within a reasonable time of the clean so we can look into it properly.
Declining unsafe work
We may decline or stop work where a site is unsafe, where the scope is beyond what we can safely handle, or where it would put anyone at risk. We'll always explain why and suggest what could be done instead.
Re-cleans
[RE-CLEAN POLICY]
Governing law
These terms are governed by the laws of New South Wales, Australia.
Questions about these terms? Email callie@phoenixhousekeeping.com.au.